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Frequently Asked Questions [f.a.q]
Q: What is a solid state drive [SSD]?
A: A solid state drive is a hard drive that utilizes flash memory to read and write data. Unlike, traditional hard drives which rely on a needle and a spinning disk to access information, solid state drives literally eliminates spin up times and virtually eliminates data access times.
Q: What are the benefits of a solid state drive [SSD]?
A: Solid states drives have significantly faster random access times than traditional spinning disk hard drives which mean that files open up much more quickly. Consequently, your operating system and programs will also boot and load more quickly. Solid state drives also have much quicker writer speeds than traditional spinning disk hard drives and all of our SSD's have MUCH read write speeds which allows for extremely fast file transfers. Aside from performance benefits, Solid State Drives produce virtually no noise and no heat.
Q: What is RAID?
A: Raid hard drive configurations assimilate multiple alike hard drives together into a partition that the operating system recognizes as one drive. Performance PC Super Computers can be configured in two different Raid Arrays, as facilitated by the motherboards Intel ICH10R controller.
Raid 0 is a stripe array which dramatically improves performance. Storage capacity is determined by adding the capacity of each drive into a total capacity. For example, if four 60GB Solid State Hard Drives are configured into a strip array, the operating system will recognize and utilize the resources of a single 180GB drive. Data is split across each drive and Windows is able to read from and write to each drive simultaneously.
Raid 1 is a mirror array which decreases the risk of data loss substantially. Despite the existence of more than one hard drive, storage capacity remains the same as any of the drives. For example, if two 60GB Solid State Hard Drives are configured into a mirror array, the operating system will recognize and utilize the resources of a single 60GB drive. Identical data is written to each drive, with one hard drive backing up the other. In the rare event of a drive failure, all data is secure on the mirrored drive and the operating system remains 100% functional with no losses of information.
Q: What is a storage drive [HDD]?
A: Although Solid State Drives offer substantial performance increases over traditional hard drives, their price per gigabyte ratio is still quite high. To accommodate for the lower storage quantities of Solid State Drives, Performance PC includes "Storage Drives" which are traditional hard drives portioned to store your movies, music, pictures and documents securely. It is recommended that you run your operating system and programs off of the Solid State array and store your data and files on your storage drive.
Q: What is liquid cooling?
A: Borrowing its basic precepts from the same tenants used to cool a car engine, liquid cooling involves pumping computer coolant through a water block that is attached to your hardware to extract heat. The coolant is then cycled through a radiator which cools the liquid. Because liquid is 26X more efficient than air at removing heat, liquid coolin systems offer noticable core temperatures deductions when hardware is under load.
Q: What are the advantages to liquid cooling?
A: First, liquid is far more efficient at absorbing heat than traditional heat sinks. Consequently, liquid cooling allows for your computer components to receive more voltage, while running at low temperatures.
Performance PC offers two liquid cooling solutions.
A. The Corsair H50: The H50 allows for users to benefit from liquid cooling without any hassle. The entire system is self contained; which means that the coolant never needs to be changed. The unit effectively keeps your processor core temperatures within a safe range. However, it is unable to be extended to other components. While providing impressive performance, the Corsair H50 does not perform as well as a custom built Performance PC liquid cooling system.
B. Custom Liquid Cooling Solutions: Performance PC is experienced with building custom liquid cooling kits. By optimizing the world's best radiators, pumps, coolant, water blocks and tubing; PPC can build a cooling solution optimized for your needs.
Second, liquid cooling is generally less noisy than traditional forms of "air cooling." Air cooling relies on large blocks of copper and aluminum to spread the heat from your processor across a larger surface area. Usually, a high performance cooling fan is placed in between the heat sink which spins at several thousand rotations per minute to transmit the heat away from your processor.
Q: What is Hyper Threading?
A: Hyper-threading is a feature of Intel processors that splits each processor core into two virtual cores or "threads." Your computer recognizes each thread as a separate processing unit.
Hyper-threading is by default, enabled on each system. Conversely, many users do not require 8 cores. Because hyper-threading increases your processor's core temperatures, disabling hyper threading can result in lower temperatures or higher overall frequancies. If you would like hyper threading disabled, please send us an e-mail and we'll glady accomodate your request.
Q: What is Overclocking?
A: Overclocking is the process of manipulating a piece of computer hardware to run at a higher speed than the stock settings that the system component is released to run at from the manufacturer. Performance Personal Computers overclocks all gaming computers to their safest, stable levels.
Q: Is overclocking bad for my pc?
A: Overclocking CAN be bad for your computer, if done improperly. Overclocking requires quality motherboards to increase the ratio at which your hardware computes data and usually requires the voltage settings to be adjusted in your system's Basic Input Output System (BIOS).
Overtime, the increased temperatures that result from higher voltages being applied to your hardware can take a toll on your system. This is why an aftermarket cooling fan for your processor and quality computer chassis with good air flow is necessary to sufficiently ventilate your system.
Performance PC ensures that your computer is running at a safe temperature by only overclocking your system to safe levels and by including sufficient after market cooling products to keep your system running cool.
Q: What can I expect from overclocking?
A: You can expect a 25% performance increase from your system after Performance PC professionally overclocks your custom computer. At your request, we can reset your hardware to its stock settings, run Performance Test 7.0 and compare your baseline score to the overclocked settings so that you can get an idea of what type of performance increase you can expect.
Q: Do I have to purchase an overclocked pc?
A: Of course not; please select, "no overclock / stock speeds" and your computer will ship with the all components at stock settings.
Q: What is your return policy?
A: Buyers may return computers in new condition within 7 days of delivery from Performance Personal Computers. A 15% restocking fee will be applied to, the invoice of each returned computer. Shipping fees are non-refundable.
In rare instances, in which a computer is delivered dead on arrival, Performance Personal Computers will issue an RMA number and return shipping label for a replacement or repair. This policy only applies to domestic shipments in the continental United States, which excludes Alaska and Hawaii.
Customers in Alaska, Hawaii and international purchasers are required to pay return shipping charges.
Q: Does Performance PC offer technical support?
A: Yes, Performance PC offers live technical support Monday through Friday from 10am-6pm, EST. If you require technical support outside of our normal hours of operation, you can schedule an afterhours session in which we will schedule a specialist to speak with you at your reasonable convenience. Technicians are encouraged to respond to e-mails after hours, when possible.
For electronic support, please e-mail: firstname.lastname@example.org Performance PC also offers remote support in which we will e-mail you a link to a live session, in which we are able to remotely connect to your desktop and make software changes on your computer, in front of you. While we hope to expand support to Non-English speakers soon, currently technical support is only offered in English.
Q: Does Performance PC offer a warranty?
A: All Performance PC computers have a 3 year warranty for labor and 1 year warranty for parts. Should you encounter a serious problem related to hardware failure in your system that cannot be solved over the phone with Performance PC Technical Support, the support representative will give you directions for shipping that unit to Performance PC for repair. Shipping costs incurred returning the system for warranty repair during this period will be the responsibility of the consumer, however Performance PC will cover the cost of returning the computer to you.
Phone Support will be available for the lifetime of the computer. If a peripheral or removable part is damaged, Performance PC may opt to send that part to the customer rather than have the entire PC returned for repair.
For any issues during the first 30 days of ownership, Performance PC will cover the cost of both shipping to and from the customer's location. For international customers, Performance PC will cover the cost of a local computer repair.
Performance PC is not responsible for any electronic data lost due to virus infection, hardware failure or electrical failure. Nor is Performance PC responsible for any data sent to us on repair or upgrade orders.
Should you be unsatisfied with your purchase for any reason, Contact Performance PC within 30 days of the original ship date for a full refund of the system price. To diagnose a problem and/or obtain a Return Authorization, contact our technical support line at 1-888-574-6342 ext. 2 or 1-630-345-4070. The system must be returned in its original packaging, with all materials (manuals, CDs and software). Any software package must be unopened, unregistered, and resalable to receive a refund for it. Shipping costs are non-refundable, and the customer is responsible for shipping costs to return the system. Any special order item returns may be subject to a restocking fee. The system and all components must be delivered to Performance PC within 30 days of the date the system was shipped from Performance PC.
Q: Will Performance PC build me a custom machine using parts and other materials selected by me?
A: Yes, the majority of the systems that we build for customers are custom requests. We can build you ANY computer with compatible components, in ANY case.
Performance PC is able to build: business desktops, rendering systems, servers, workstations, home theater personal computers and gaming systems.
If you have an idea for a custom build, please call our technical support line at: 1-888-574-6342 and one of our technicians will configure a detailed quote for your system. You can also e-mail us directly at Sales@performancepc.net to receive a quote electronically.